Refund & Cancellation Policy
Effective Date: [12-5-2026]
At Piee, we strive to provide high-quality women’s fashion products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Cancellation Policy below.
1. Order Cancellation Policy
Cancellation Before Shipping
Orders can be cancelled before they are shipped.
To request a cancellation, please contact our support team with your order details as soon as possible.
If the cancellation is approved before dispatch, a full refund will be processed to your original payment method.
Cancellation After Shipping
Once an order has been shipped, it cannot be cancelled. However, you may request a return or exchange after receiving the product, subject to our return eligibility conditions.
2. Return Policy
We accept returns for eligible products within [7/10/14] days from the date of delivery.
Products Eligible for Return
Items must meet the following conditions:
Unused and unworn
In original condition
Original tags and packaging intact
No stains, perfume, damage, or alterations
Non-Returnable Items
The following items are not eligible for return:
Sale or discounted items
Innerwear or intimate wear
Customized or made-to-order products
Gift cards
Products damaged due to customer misuse
3. Exchange Policy
We offer exchanges for:
Incorrect size
Defective products
Wrong item received
Exchange requests must be submitted within [7/10/14] days of delivery.
Product availability for exchange depends on stock availability.
4. Refund Policy
Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved Refunds
If approved, refunds will be processed to the original payment method within [5–10 business days].
In some cases, bank or payment provider processing times may vary.
Shipping Charges
Original shipping charges are generally non-refundable.
Return shipping costs may be deducted from the refund amount unless the return is due to:
Damaged product
Incorrect item delivered
Manufacturing defect
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
Order number
Clear photos of the product
Description of the issue
We will arrange a replacement, exchange, or refund after verification.
6. Return Process
To initiate a return or exchange:
Contact our support team at support@thepiee.com
Share your order details and reason for return
Our team will guide you through the return process
Ship the product to the provided return address (if applicable)
7. Late or Missing Refunds
If you have not received your refund:
Check your bank account again
Contact your payment provider or bank
Processing times may vary depending on your financial institution
If you still need assistance, contact us at support@thepiee.com
8. Contact Us
For refund, cancellation, or return-related queries, contact us